Two-Way Voice Alarm System Feature

Two-Way Voice is the difference between life and death. This alarm system feature helps the monitoring station determine your emergency and gives the authorities a VERIFIED emergency. This, in turn, bumps you up to a PRIORITY ONE dispatch. This means you are at the top of the list for the police, fire or ambulance.

When an alarm goes off in your home, the monitoring station listens in and asks if you are ok. If you are, you tell them your passcode and let them know, it was an error, and that everything is all right. If not… you tell them the emergency and they will dispatch the appropriate authorities.

The monitoring station can also hear noises, like breaking glass or drawers being opened and determine if there is a burglary in progress. They can hear screaming or distress calls from inside the home. Even grunting or groaning can be heard over the speaker.

When the monitoring station notifies authorities, they tell them they have a VERIFIED Emergency. From that point on, the authorities treat your emergency as a Priority One. This means they are coming immediately, at the fastest speed possible. It also means that another emergency is not going to supersede yours.

Without 2-Way Voice the authorities give your "emergency" a Priority Four rating. The monitoring station has already spent several minutes calling phone numbers on your list, attempting to determine if you are actually having an emergency. When the police are finally called, the only thing they know for certain, is that an alarm has gone off at your address. At that point they will head to your home. Hopefully another call doesn’t come in with a higher priority number than four. If it does, your help is being re-routed to that emergency.

The GE Simon and GE Concord 4.0 can both be equipped with the Two-Way Voice module.

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